Unit 11 at 43 Kirby Street, Hatton Garden EC1N 8TE

Term & Conditions

General Terms and Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

Watchrepairshop.co.uk is operating from:
Unit 11 43 Kirby Street

Hatton Garden, EC1N 8TE United Kingdom

Freephone: 0800 368 8190 (Monday 9am-5pm. Tuesday to Friday 10am-6pm. Saturdays and Sundays and Bank Holidays we are closed)

Customer Information Protection

Security of our customer’s information is a top priority, and as such, www.watchrepairshop.co.uk undergoes a variety of security measures to ensure optimum safety. Whenever you request a quote via our contact forms, this information is securely protected by:

  • A secure server
  • Password protected directories and databases
  • SSL (Secure Sockets Layered) technology that ensure a user’s information is fully encrypted and sent across the Internet securely
  • PCI Scanning that actively protects our servers from hackers and other vulnerabilities

Customer Information Protection

Security of our customer’s information is a top priority, and as such, www.watchrepairshop.co.uk undergoes a variety of security measures to ensure optimum safety. Whenever you request a quote via our contact forms, this information is securely protected by:

  • A secure server
  • Password protected directories and databases
  • SSL (Secure Sockets Layered) technology that ensure a user’s information is fully encrypted and sent across the Internet securely
  • PCI Scanning that actively protects our servers from hackers and other vulnerabilities

Our Services

Watchrepairshop.co.uk, offer watches and jewellery repairs, watch glass cutting / replacement, watch straps, watch battery replacement in the UK and abroad by postal deliveries.

Our estimates and service prices are in British Pound only (GBP)

Cancellation policy:

We are unable to offer exchanges or refunds on bespoke watch repairs or special orders. This means that we cannot provide refunds or exchanges on items that have been altered or personalised in any way, and products that are not normally stocked by Watchrepairshop.co.uk but have been ordered specially at your request. Watchrepairshop.co.uk or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Privacy policy:

Watch Repair Shop is committed to protecting and respecting your privacy, and making our website as good as we possibly can, to this end we sometimes place small data files on your computer. These files are known as cookies.

More info at: https://www.watchrepairshop.co.uk/privacy-policy/

Delivery policy:

As well as accepting watches in our local branch, we deliver to Great Britain, Northern Ireland and Republic of Ireland addresses only.

At the time of ordering a service from Watchrepairshop.co.uk you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the promised timeframe. Should this happen we will notify you of the delay and offer a revised delivery date.

Delivery may also be affected by circumstances beyond our control.

Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

We use Royal mail for deliveries

Purchase confirmation:

We provide an official quote for a repair and a payment receipt upon receipt of payment